Booking Terms & Conditons

• You are making a booking with the Hotel directly.
• Please review the booking and cancelation policies for the bookings. In case you make a change or cancel the booking, the cancelation penalties specified may apply.
• You may be asked to furnish the form of payment and identification proofs during check-in.
• Other inclusions not listed as a part of this booking may be chargeable.
• Check-in time is 2.00 pm and check-out time is 12.00 noon.
• Early check-in are subject to room availability.
• For late check-out request, additional charge will be applied.
• Cancellation less than 14 days prior to arrival, penalty will be 1 night’s charge. No Show or short stay, cancellation 100% will be charged.
• Bank charges will be deducted on payment against the refund of booking amount.

Hotel Rules and Management policies

In Order to make your stay as pleasant as possible, the hotel’s Management requests your co- operation in observing the following as an agreement between the guest and The Windsor Castle Hotel under which rooms are permitted to be used by the guest(s):

1. Extra Bed and Child Age Policy
   Extra guest aging 12 years and above will be treated as adult and will charge extra person charge.
   Child up to 5 years will be free sharing parent’s accommodation.
   Children between 6 to 11 years will be charged 50% of the Extra person’s tariff per child.
   Maximum occupancy in a room will be 3 Adults or 2 Adults + 2 children
   
   2. Check-in / Arrival
   Check-in time is at 2.00 pm; please present your Identity card, Passport or Temporary Residence Card upon Check-in. By Law visitors must present personal documents for hotel records upon request such as hotel voucher / confirmation.
   
   3. Check out / Departure
   Check out time is at 12.00 noon; please inform the reception if you wish to retain your room beyond this time. Extension will be given depending on the availability.
   
   4. Early Check-in & Late Check-out
   We are pleased to accommodate early arrival, subject to availability. Please make your request as early as possible to ensure availability. To guarantee early arrival, the room must be booked and paid for the prior night. On failure of the guest to vacate the room on expiry or period the management shall have the right to remove the guest and his/her belongings from the room occupied by the Guest.
   
   5. Cancellation Policy, No-Show & Short Stay
   Bookings that have been confirmed and subsequently cancelled less than 14 days from check in, we will charge a cancellation fee of 1 night’s stay for each room booked. In the event of a “No Show” or short stay, we will charge for the entire length of stay. High season cancellation for stays from 20 December to 15th January (Christmas & New Year), for cancellation received less than 7 days from check-in, 100% will be charged. In the unlikely event of our inability to accommodate you/your guest holding a guaranteed reservation, we will arrange an alternative accommodation.
   
   6. Mandatory X’MAS AND New Year Eve Gala Dinners
   X’mas Eve on 24th December 2021 @ INR 3,500 per person
   New Year Eve on 31st December, 2021 @ INR 7,000 per Person
   
   7. Lost & Found
   Should any guests lose personal belongings while staying at the Hotel, if recovered, the item will be recorded as ‘found’. Hotel keeps detailed records of all ‘found’ items, and will make a reasonable effort to contact the guest if an item is left in the hotel’s guest room after the guest has checked-out which will be placed in our Lost & Found store/safe box. We will ship items back at the owner’s expense upon request. Any items, which are not claimed within ninety (90) days, will be donated to a local charity or discarded.
   
   8. Guest’s Valuables / Articles
   The Hotel’s Management will not in any way whatsoever be responsible for any loss / or damage to the Guest’s valuable/article unless valuable/article are declared upon arrival/check-in and only to be stored or keep in hotel’s safe box, which located either in Manager’s Office or in Account Dept. Office. Guests will be issued with a receipt for any valuables/articles kept with the hotel.
   
   9. Guest’s Belongings in rooms
   Guests are particularly requested to lock the door of their rooms when going out or going to bed. The Hotel’s Management will not in any way whatsoever be responsible for any loss / or damage to the Guest’s belongings or any other property from either the hotel room or any other part of the hotel for any cause whatsoever including theft of pilferage.
   
   10. Damage to Hotel Property
   The guest will be held responsible for any loss or damage to the Hotel property caused by themselves, their guests or any person for whom they are responsible.
   
   11. Luggage Storage & Indemnity Form
   Subject to availability of the storage space, the guest can store luggage in the luggage room, at the guest’s sole risk as to loss or damage from any cause, guest who wish to stored luggage overnight or more than 24 hours are required to submitting complete “luggage indemnity form” together with their belongings. Luggage must not be stored for period of over 100 days.
   
   12. Pet Policy
   No pets are allowed in the hotel premises.
   
   13.Disturbance
   The Hotel’s Management reserves the right to require a guest to leave if he/she is causing a disturbance, annoying other guests or Hotel staff or is behaving in an unacceptable manner. It is agreed that the guest will conduct him/herself in a respectable manner and will not cause any nuisance or annoyance within the hotel premise.
   
   14. Management’s Rights on Guest’s Luggage and Belongings
   In the case of default in payment of dues by a guest, the hotel shall have the rights on their luggage and belongings from the room occupied by him / her, and are entitled to detain the same and to sell or auction such property at any time without reference to the guest. The net sale proceeds will be appropriate towards the amount due by the guest without prejudice to the hotel’s rights to adopt such further recovery proceedings as may be required.
   
   15. Relation between Management and Guest
   Nothing herein above shall continue or be deemed to constitute, or create any tenancy or sub-tenancy, or any other right to interact in the hotel premises or any part of portion thereof, in favour of any Guest or resident or visitor, and the Management shall always be deemed to be in full and absolute possession of the whole of the hotel premises.
   
   16. Government rules and regulations & application of laws
   Guest are requested to observe, abide by confirm to and be bound by all applicable acts and laws and Government

General Policy

The Hotel has a zero tolerance policy in which it will refuse to admit or refuse service or accommodation in the hotel or may remove a person who: while on the premises of the hotel acts in an obviously intoxicated or disorderly manner, destroys or threatens to destroy hotel property, or causes or threatens to cause a public disturbance; or refuses or is unable to pay for the accommodations or services. Hotel may limit the number of persons who may occupy a particular guest room in the hotel and will only allow registered guests to use its facilities. A person who negligently or intentionally causes damage to the hotel or any furniture or furnishings within the hotel, shall be liable for damages sustained by the hotel staff, including the hotel’s loss of revenue resulting from the inability to rent or lease rooms while the damage is being repaired. The Hotel may, at any time, and at Hotel sole discretion, modify these Terms and Conditions of Use, including the Hotel Privacy Policy, with or without notice to the User.